Cancellation Policy

In the event that you are unable to attend a class, event or tour we request that you notify Canadian Fibre Mill Ltd. at least 7 days prior to the scheduled date, for a full refund. We are happy to reschedule you for another class or tour if another date is available.

If you are unable to attend a class, event or tour 6 days or sooner prior to the scheduled date you are eligible for a store credit, rescheduling of another class or another tour date if available.

The first class is very important, so you must attend part 1 of the class (when applicable) in order to attend any subsequent parts. Canadian Fibre Mill Ltd. is unable to offer make-up classes for missed classes.

In the event Canadian Fibre Mill Ltd. is unable to run the class, event or tour due to low enrolment, illness, acts of nature or any other reason we will contact you as soon as possible about the situation, and offer the following;

1. Rescheduling the class, event or tour
2. Issue a store credit
3. Issue a refund.

Late Policy

Please arrive for a class, event or tour at least 15-20 minutes early. Instructors and tour guides have their set criteria and schedules to follow and it would not be kind or fair to other attendees for you to be late.

Contact: info@canadianfibremill.ca